New Notaries Practice Rules 2019 were made on 3rdSeptember came into force on the 2nd December 2019. These bring in changes designed to provide enhanced transparency around costs, services and redress/complaints information following the recommendations made by the CMA in their report on competition in the legal sector in late 2016. The Rules set out the information which must now be given to clients at the outset of a matter and information which must appear on any website which you operate in relation to:
- the basis upon which you calculate the fees for your services (price information);
- a brief outline of the services which you provide (both reserved legal activities and other legal activities) setting out the key stages of the work (if more than one) and the normal timescales for each key stage (service information);
- the level of insurance which your carry under your professional indemnity policy (redress information);
- confirmation that you are covered by a formal complaints procedure in the event that a client is dissatisfied with the service provided and an explanation of how to make such a complaint (complaint information); and
- confirmation that you are ‘Regulated through the Faculty Office of the Archbishop of Canterbury’ (regulatory information).